Webbs Garden Centre recognised for customer service skills

Webbs Garden Centre in Wychbold has been recognised as a business of customer service excellence by the National Skills Academy for Retail.
The business has been working with the academy to raise customer service skills in employees to ensure they can understand and respond to all customer needs.
The company has now trained more than 70 per cent of its front-line staff in WorldHost Customer Service training, delivered by Solihull College.
Becoming a WorldHost recognised business for customer service excellence means Webbs has committed to providing consistently professional service to customers, no matter how much they spend, and ensuring good service is embedded in the business from management to the shop floor.
The company will hold the title for two years, during which it will be monitored through impromptu mystery shopping visits by the National Skills Academy for Retail to ensure the level of service expected, is being maintained.
Webbs chairman Ed Webb said: "We are very proud to have been recognised for our outstanding customer service levels. We place a high value on excellent service to our customers which is proven time and time again by positive feedback."
National Skills Academy for Retail head Jane Rexworthy said: "By investing in their staff’s skills and ensuring consistency across the business, they can now be confident that all customers are getting an enjoyable and stress-free shopping experience.
WorldHost was developed in Canada for Expo 86 in Vancouver. In 2010, the programme was adapted for the UK retail sector and launched nationwide to help raise the UK’s reputation for customer service.

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