Technical Surfaces rewarded for management and customer satisfaction

Synthetic sports turf maintenance provider Technical Surfaces has won the ISO 9001:2008 accreditation for quality management and customer satisfaction.

ISO accreditations recognise that customers receive a consistently high standard of quality and care, and in order to achieve this, their own codes of practice and management systems must be subjected to the highest scrutiny.

Quality manager Mandy Hutchinson said the company's commitment to researching and developing new and improved maintenance practices has been well documented, with academic studies undertaken in collaboration with Cranfield and Loughborough Universities to examine the effects and importance of synthetic pitch maintenance.

Furthermore, Technical Surfaces' reputation for investing in state-of-the-art machinery has enabled many of their clients to benefit not only from their services and the equipment that they can supply to them, but also from their unrivalled expertise in the best practice of synthetic pitch maintenance.

ISO (International Organisation for Standardisation) is the world's largest developer of standards, and the ISO 9001 Certification champions a "common sense" approach to business strategy. By conforming to an internationally recognised quality management system (QMS), accredited companies ensure that they implement clear and concise working practices to improve their service and productivity levels, increase overall customer satisfaction and give them a competitive edge in their chosen field.

Around three per cent of UK businesses hold this certificate.


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