There are now three repair depots in England to serve the UK market. Businesses in Scotland have to arrange and pay for the return of broken Container Centralen equipment to the nearest depot in Preston, causing operational difficulties.
The associated costs and time delay have created significant dissatisfaction among affected customers, and risk creating a break down in supply chain logistics, the HTA warned.
Acting president Stan Green and HTA council representative for Scotland Simon Fraser met with Container Centralen at the Glee show in Birmingham last week.
According to the HTA, the firm acknowledged the problems and said it would find a short term solution as soon as possible. It has agreed to conduct a Scotland road show to discuss plans and options with clients.
Green said: "This was a positive meeting and Container Centralen appears committed to resolving quickly the problems that some of our members are facing. We eagerly await their proposed solutions."
Container Centralen key account manager Declan Conaty said: "We are committed to supporting our customers in Scotland. We look forward to meeting with them during our road-show to openly discuss repair solutions and any other areas where we can support them further."