Homebase retail head Graham Heald joins Institute of Customer Services as non-exec director

The Institute of Customer Service has appointed Graham Heald as a non-executive director.

Heald is the retail and distribution director for Homebase, and previously he was retail services director for Waitrose.  

He said: "I’m looking forward to working with the board to help establish the Institute as the leading authority on customer service. Customer service is now seen as a critical driver of sustainable business growth for organisations across many sectors and the Institute provides an invaluable platform to spread insight and best practice across sectors."

Institute of Customer Service chairman Mary Chapman said:

"We are delighted that Graham has agreed to join the Institute’s board. His knowledge, experience and enthusiasm for customer service will further shape our strategic direction to support organisations to deliver excellent customer service."

Institute CEO Jo Causon added:

"Graham has been a great supporter of the Institute for many years and I’m delighted that he has accepted the offer to join our board as a non-executive. He has a wealth of experience that will help ensure our services and products satisfy market requirements."

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Sign up now
Already registered?
Sign in

Read These Next

Business Planning - Brace now for Brexit impact

Business Planning - Brace now for Brexit impact

Neville Stein advises how businesses can act now to protect themselves against higher plant import costs after the Brexit deadline.

How will Westland buying Gardman impact the garden centre supply market?

How will Westland buying Gardman impact the garden centre supply market?

Garden Centre Profile: Rosebourne, Aldermaston

Garden Centre Profile: Rosebourne, Aldermaston

The second Rosebourne garden centre opened last month, Wyevale Solihull has been bought and the group aims to expand further still, Matthew Appleby reports.

Follow us on:
  • Facebook
  • LinkedIn
  • Twitter
  • Google +


The Horticulture Week Business Awards is now open for entries

Horticulture Jobs
More Horticulture Jobs

Horticulture Week Top 100 GARDEN CENTRES 2018

See our exclusive RANKING of garden centre performance by annual turnover plus the FULL REPORT AND ANALYSIS of the market drawing on our garden retail industry-exclusive research

Garden Centre Prices

Peter Seabrook

Inspiration and insight from travels around the horticultural world

Read more Peter Seabrook articles

Neville Stein

Business advice from Neville Stein, MD of business consultancy Ovation

Read latest articles