Garden Retail Awards 2009: Best Pet or Aquatics Department

WINNER: Planters Garden Centre. Planters' pet centre is part of an independent garden centre and over the past 18 months has grown significantly mainly due to expansion and updating.

Planters has a quirky environment that creates a very welcoming atmosphere for its customers. Planters has a small, friendly team consisting of two full-time members of staff and two part-time staff.

Approximately 80 per cent of customers visit on a weekly basis and they are always greeted with a smile.

Product range consists of birds (including parrots, parakeets and small birds), reptiles (including snakes, lizards, invertebrates and tortoises) and small animals (including rabbits, guinea pigs, gerbils and hamsters).

The most recent livestock are degus, which have proved to be a popular pet. Planters supplies the whole range of sundries for all livestock as well as cat and dog sundries. Following the recent increased market trend in chickens, Planters has also started selling chicken supplies.

One specialised area is reptiles, which is also seeing a boom in sales, especially since introduction of new affordable reptiles such as scorpions.

Planters has a strict animal welfare policy. Before a customer is able to purchase an exotic animal, Planters advises some form of education, usually by way of the books and DVDs on sale.

With each animal sold, Planters supplies a good range of leaflets and each customer has to complete a livestock guarantee form and sign an agreement stating that they will provide suitable care and a secure home for their pet. As part of this purchasing process, Planters has a seven-day return policy.

The centre repeatedly receives customer feedback on how high standards are and how nice it is to see animals so well cared for.

 

FINALISTS

Dobbies Garden Centre - Atherstone
Garden & Leisure Group - Huntingdon Garden & Leisure

 

SPONSOR

The Pet Care Trust The Pet Care Trust is a charity that educates the public in all aspects of responsible pet ownership and promotes high standards of education and training across the pet-care business community.


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