Garden Centre Association revised inspections begin

The Garden Centre Association (GCA) has revised the scoring system for the 2012 inspections which are now underway.

Each member garden centre will be assessed by an inspector across all departments and awarded an overall score. Centres must achieve 60 per cent or above to remain as members.

GCA chairman Peter Burks said:

"The annual inspections, which take place from March 26 until June 15, begin with an assessment from an independent inspector.

"Once the inspection is complete, the inspector will discuss their findings with the garden centre owners, managers and staff in a constructive feedback session. This allows management to implement any necessary changes, based on the inspection findings, immediately.

"Many GCA members have said that the unique annual inspections and constructive feedback sessions are one of the biggest benefits of membership. It is a fantastic motivational and management tool and really keeps staff on their toes, making sure they are always doing their absolute best.

"Garden centres receive no advance warning about when their inspection will take place and they do not have the option to turn away the inspector. It is all about making sure they are offering a consistently excellent service and improving their customer service standards, which is what all GCA garden centres must do to remain members."

Burks added:

"This year we have split up merchandising and display on the score sheet. We are hoping that this will encourage members to try and create more inspirational displays. I would advise members that displays do not have to be huge to have an impact.

"We have also increased the weighting of the environmental section, in order to promote best practice in environmental care.

"We believe all members should be doing everything they can to be green and hopefully this will act as an incentive for them to go the extra mile and put some careful consideration into their current environmental policies."

The GCA represents nearly 200 garden centres nationwide.

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Sign up now
Already registered?
Sign in

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus

Read These Next

Garden centre profile: Hulme Community Garden Centre, Manchester

Garden centre profile: Hulme Community Garden Centre, Manchester

High environmental standards, community work and support for local suppliers are all lessons for the wider garden retail industry, Matthew Appleby discovers.

How can garden centres reduce plastic use?

How can garden centres reduce plastic use?

Garden retailers are under pressure to use less plastic as the Government's new 25-year environment plan seeks to introduce a wave of measures to reduce pollution.

Will peat use be taxed or banned?

Will peat use be taxed or banned?

The Government has made strong statements on peat reduction in its new 25-year environment plan, published in January.

Follow us on:
  • Facebook
  • LinkedIn
  • Twitter
  • Google +
Horticulture Jobs
More Horticulture Jobs

Horticulture Week Top 100 GARDEN CENTRES 2017

See our exclusive ranking of garden centre performance by annual turnover. 

Garden Centre Prices

Peter Seabrook

Inspiration and insight from travels around the horticultural world

Read more Peter Seabrook articles

Neville Stein

Business advice from Neville Stein, MD of business consultancy Ovation

Read latest articles