Frequently asked questions
Below are answers to the questions we are asked most frequently about access to Horticulture Week.
Why can't I access certain content?
Only full subscribers can access all content on Horticulture Week. View the different subscription options and what they give you.
I’m a subscriber. Why can’t I sign in?
In order to sign in, subscribers must first activate their web account. Answer the questions on the subscriber account activation page. You will be asked for your email address, your Reader/Reference Number and your Subscriber Number (to prove you are a genuine subscriber). These are printed on all correspondence to do with your subscription to Horticulture Week.
If you can’t find your Reader/Reference Number and your Subscriber Number, you can email firstname.lastname@example.org for help.
Once you have answered the questions you will be sent a verification email. You must click on the link in the email to complete your account activation. Once you have done so you will be able to sign in to the site and access all content, including the full archive of more than 21,000 articles.
I am a subscriber and used to be able to read articles but the site is now blocking me. Why?
The most likely reason for this is that your subscription has expired. Call 01604 828702, or email email@example.com to renew.
What does a free trial give me?
A free trial subscription to Horticulture Week gives you full access to most subscriber content for 14 days. A free trial will also enable you to sign up for email bulletins and comment on articles.
How do I sign in to the site?
Please go to the Sign in page. You will be asked for your email address and your password.
Do I have to sign in each time I visit the site?
No. If you check the 'remember me' checkbox when you sign in, you will not be asked to sign in next time, unless you click to “Sign out” or visit from a different computer.
I have forgotten my password. what do I do?
If you have forgotten your password, you can request a password reminder by email.
I am having problems signing in or activating my account. Is there anybody I can contact?
You can contact theHorticulture Week customer support team at
firstname.lastname@example.org or by calling 020 8267 8121.
Can I change my password or email address?
Once you are signed in to the site you can manage your account details, including your email address and password. To do this, visit My Horticulture Week. You can change the following information in My Account:
- Email address
- Bulletin subscriptions
I have a sensory impairment. Is the site accessible to me?
Horticulture Week Now aims to be accessible to all user groups. The site incorporates various features to enhance navigation for screen reader users, keyboard navigation and users of text-only browsers. See here for full accessibility information.
Which web browsers can be used to access Horticulture Week?
The site is optimised to work with the following browsers:
- Internet Explorer 6 and above
- Firefox 3 and above (PC & MAC)
- Google Chrome
- Safari 3.0.4 and above
However it will look best in Firefox, Chrome, Opera and the latest versions of Safari.
The site may not work in older versions of browsers and we do not undertake to support these.
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