Failed by poor communication

Summing up perfectly the anger and frustration felt by landscapers and their suppliers across the hosepipe ban-hit regions this week, Palmstead Nurseries sales and marketing manager Nick Coslett spells out the situation thus: "Water companies have made a dogs's mess of the restrictions, saying 'yes' one minute to exemptions on turf and 'no' the next. We're right to be angry. We're the victims of 20 years of underinvestment".

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