Councils can improve services by training staff, says APSE

Local authorities could improve their horticultural services by ensuring all staff are qualified to NVQ level 2, or equivalent, and by completing regular public satisfaction questionnaires, the Association of Public Service Excellence (APSE) has said.

In December, APSE gave parks, open spaces and horticultural services awards to Halton Borough Council (best performer) and Wakefield Metropolitan District Council (most improved), and commended both for their investment in staff training and use of customer satisfaction data to ascertain what impacts performance levels.

In its assessment of Halton's horticultural service, APSE commended the council for ensuring "all new (and existing) members of staff have to be qualified to NVQ level 2 or equivalent" and for additional training ensuring a "high level of customer care".

Meanwhile, APSE's assessment of Wakefield's service highlighted its in-house delivery of NVQ levels 1 and 2 in horticulture and its active encouragement of staff to participate in the training.

APSE principal adviser Debbie Johns said: "High-performing councils are using cost, productivity, quality and customer satisfaction indicators to learn the reasons behind performance levels.

"They have also reviewed their systems to improve efficiency, invested in staff training and engaged with the public to ensure that standards are maintained."


Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Sign up now
Already registered?
Sign in

Read These Next

Horticulture Week Custodian Award - Horticulture Week Custodian Award

Horticulture Week Custodian Award - Horticulture Week Custodian Award

Winner - David Richardson, DIrector of Horticulture, Commonwealth War Graves Commission

Horticulture Week Custodian Award - Best Partnership: Third Sector (parks, gardens or tree care)

Horticulture Week Custodian Award - Best Partnership: Third Sector (parks, gardens or tree care)

Winner - Greenbelt Group and the Woodland Trust for Glenrothes Woodlands

Horticulture Week Custodian Award - Best Neighbourhood Park

Horticulture Week Custodian Award - Best Neighbourhood Park

Winner - London Borough of Islington for Gillespie Park


Follow us on:
  • Facebook
  • LinkedIn
  • Twitter
  • Google +
Horticulture Jobs
More Horticulture Jobs

HORTICULTURE WEEK Custodian Awards

Find out more about the outstanding parks, gardens and arboricultural projects and teams that became our Custodian Award 2019 winners.

Products & Kit Resources