Concerns continue to be voiced after trolley system introduction

Growers and retailers are continuing to raise concerns over the radio frequency identification tag (RFID) trolley system launched by Container Centralen on 10 January following a statement from the company saying the launch was smooth.

At the beginning of the month, Container Centralen managing director Phil Squance reported "no problems" in the integration of the new system (HW, 14 January). But his views sparked comments from growers and retailers on the HW website, including concerns over garden centres not participating.

Transflora general manager John Bunting said: "After more than 200 deliveries, we have had only one delivery point with RFID tags to return."

Nicholas Nurseries representative Gary Nicholas said: "Most of suppliers to our garden centre said that after surveying their customers they are either delaying integration of the new tags, due to not having received scanners yet and the lack of take up, or simply running pools of both tags."

Howard Nurseries owner David Howard said: "We have the tags but we're concerned about how it's going to work. We can cope now but in the garden centre season it will get chaotic and a lot of small growers won't do it at all."

John Woods Nurseries sales manager Nigel Goodall added: "We are encouraging everyone to get on board. We've been asked whether we can do a two-tier system but we can't. We're ready and behind it."

Bransford Webbs sales representative David Chilvers said: "A lot of garden centres are still waiting for scanners, though they have got tags. The test will come when orders start going out this week. Most garden centres seem to be coming on board."

Osberton Nurseries sales manager James McCardle said: "It has been a worrying time with this trolley issue but there have been two changes in the last 10 years and they all went through ok."

Squance said it was down to growers to encourage their customers to participate. "Many people want to ride on the back of Container Centralen but don't want to pay for it," he explained. "We have closed the door on these people."

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