Complaints lead to 'rogue trader operation' for tree surgeon

Trading Standards officers from Bromley have secured an undertaking from tree surgeon Shaun Varey following a string of complaints made by local consumers.

An investigation, undertaken by the Trading Standards Rapid Response team, resulted in Varey agreeing to sign an undertaking under the Enterprise Act 2002.

Initial efforts to contact the trader were difficult because the addresses used on his leaflets were false. The phone numbers appeared to be local but were in fact routed via a call centre in Essex.

Shaun Varey was interviewed and officers were eventually able to prove he was the sole proprietor of Kent Tree Services and Beechwood Tree Services when he was eventually stopped by police and trading standards during a rogue trader operation.

Bromley Trading Standards team manager Rob Vale said: "This result is significant for us as it can be difficult dealing with a trader who has no fixed address and is vague with their identity. The team pulled out all the stops to prioritise this individual and we very quickly built up a profile of his work and the links with other traders operating in the borough.

"When we got a lucky break and spotted him in the area during a proactive operation we were able to get police support and confront Shaun Varey. We seized a number of documents and were able to get a written undertaking from Varey to curb his trading style."

Since the undertaking was signed, Trading Standards have not received any further complaints concerning Varey.

 

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