Award: Customer Service Excellence
Angela Halksworth, director
What are your key goals/priorities as a business for 2020?
To complete the refurbishment and the development of our growing facilities on site, which will provide more wind protection and holding facilities for evergreen climbers, specimen shrubs and screening trees. We also intend to focus on our range for garden designers and developers looking for key planting elements for their projects.
What do you regard as the biggest opportunity for you as a business (or for your sector) in 2020 and why?
The biggest opportunity for the landscape industry is the overall awareness of the value of plants and trees in our lives, and this is becoming a more demanding aspect of planning requirements and more understood by architects and clients. At the domestic level, the quality of home entertainment now means that we are enjoying our home space more, and the latest trend — lifestyle living — is about extending your entertainment space into the garden. This presents big opportunities because consumers need help to create the right outdoor spaces around the home. The demand for planting assistance is a big opportunity because many homes now engage with their gardens to a larger extent after extensions to properties.
What do you feel will be the biggest challenge for you as a business (or for your sector) in 2020 and why?
Biosecurity and plant availability from Europe after Brexit are both major challenges, as well as water usage and coping with a greater number of extreme weather events. The next generation not owning their own homes until later in life is also an issue.
What was the best thing about winning a Horticulture Week Business Award for you as a business?
Pride to be recognised by such a well-known brand that has supported our industry since it began. We are always proud to have Horticulture Week on our email signatures.