Me & My Job - Joe Hayward, contracts manager, London Lawn Turf

How did you get started in the industry?

I worked in the landscape yard of a local garden centre while I was at college studying business. I decided that the industry was for me and started a landscape construction and horticultural course at Merrist Wood, Guildford. I then joined London Lawn Turf and have been with them for the past 12 years.

What advice would you give to others starting out?

Get a good training or apprenticeship behind you and gain as much experience as possible in your chosen field.

What does your typical day involve?

I'm in the office by 7am to ensure that my teams are organised for the day. This is usually followed by site visits to give quotations and ensure that projects are running as planned. In the afternoon I catch up with my paperwork and emails.

What takes up most of your time?

Quoting on new projects and liaising with customers and my teams about current projects.

What is the best aspect of your job?

Seeing transformations from start to finish. I always find it satisfying to see a completed project and a happy customer.

And the worst?

The cold winter months that always slow our business down.

What is your greatest achievement?

Since taking over the contracts division at London Lawn Turf in 2009, the number of projects has increased by 300 per cent. With the introduction of new staff, vehicles and a new structure, the goals we set are being achieved and the future looks good.

How do you wind down after a hard day?

I enjoy competing in triathlons and cycling sportives, which usually involves swimming or cycling before I get home.

What does the future hold?

An increased customer base, additional contracts and a continued high quality of service to all our customers, new and old.

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