- Train employees to watch out for behaviours which shoplifters typically display such as paying more attention to their surroundings than the items, repeatedly picking up then putting down the same item(s) and ignoring any attempts to help or engage with them.
- Have one employee always at the front of the shop greeting customers as they come in. This will be a clear indication to any potential shoplifter(s) that staff are aware of them and paying attention to their actions/behaviour.
- Carefully identify items which are most likely to be stolen, either through previous experiences or of their high value. Store them in cabinets with locks or keep them behind the counter.
- Display signs throughout the store clearly stating, ‘shoplifters will be prosecuted’ and CCTV in use.
- Where possible use low-level aisles so staff can see customers at all times. Identity blind spots and then use mirrors to provide a vantage point in these areas. The addition of bright lighting will also make shoplifters feel like the spotlight is always on them.
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