Wilkinson tops customer satisfaction survey ahead of garden centre/DIY sheds

Wilkinson has topped the garden centre/DIY chains listed in a customer satisfaction survey from Which? magazine.

Focus and Homebase came in the bottom 10, while B&Q and Wickes were joint 62nd.

A Wilkinson representative said: "We were of course pleased to be highly rated in the ‘Which' customer service survey.  Customer satisfaction has always been our no.1 priority and this commitment is the foundation for everything we do.

"Our objective is to give customers the best possible shopping experience, offering outstanding value for money.  We do this by staying true to our standards of service, investing in our team members and continuing to listen to our customers to ensure we meet their needs.  We're glad this has been recognised in this important national survey."

Lakeland (177)

78%

 

 

Richer Sounds (174)

78%

 

 

Apple (177)

77%

 

 

Lush (176)

77%

 

 

John Lewis (1,045)

75%

 

 

The Body Shop (176)

73%

 

 

Ikea (165)

72%

 

 

Jones Bootmakers (155)

71%

 

 

Wallis (137)

70%

 

 

Dunelm Mill (179)

70%

 

 

Early Learning Centre (332)

69%

 

 

Wilkinson (357)

69%

 

 

Marks & Spencer (705)

68%

 

 

Bodycare (175)

68%

 

 

Local independents(for electrical products) (174)

68%

 

 

The White Company (193)

68%

 

 

The Range (178)

67%

 

 

Maplin (179)

67%

 

 

The Entertainer (180)

66%

 

 

Bonmarché (176)

66%

 

 

Laura Ashley (160)

66%

 

 

Monsoon (141)

66%

 

 

The Perfume Shop (175)

66%

 

 

Waterstones (170)

66%

 

 

Gamestation (175)

65%

 

 

Primark (178)

65%

 

 

New Look (176)

65%

 

 

Faith (140)

65%

 

 

Zara (178)

64%

 

 

Karen Millen (130)

64%

 

 

Disney Store (142)

64%

 

 

Mamas & Papas (176)

64%

 

 

Next (355)

64%

 

 

Local Independents for sports and leisure products (180)

64%

 

 

Savers (183)

64%

 

 

Coast (163)

64%

 

 

Clarks (178)

64%

 

 

Local Independents for clothes and shoes (161)

63%

 

 

JojoMamanBebe (99)

63%

 

 

GAP (164)

63%

 

 

Boots (541)

63%

 

 

Argos (1,065)

63%

 

 

Schuh (150)

63%

 

 

Toys R Us / Babies R Us (354)

63%

 

 

Local independents for baby & toddler products (168)

63%

 

 

Millets (180)

62%

 

 

Dorothy Perkins (178)

62%

 

 

Evans (173)

62%

 

 

House of Fraser (332)

62%

 

 

TJ Hughes (522)

62%

 

 

Local Independents for entertainment products (177)

61%

 

 

Moss Bros (99)

61%

 

 

99p Store (355)

61%

 

 

Office (103)

60%

 

 

Brantano (176)

60%

 

 

Asda (1,062)

60%

 

 

H&M (177)

60%

 

 

Mothercare (352)

60%

 

 

Superdrug (180)

60%

 

 

Local independent for toys and games (174)

60%

 

 

Habitat (148)

60%

 

 

French Connection (126)

59%

 

 

HMV (178)

59%

 

 

B&Q (177)

59%

 

 

Matalan (354)

59%

 

 

Game (181)

59%

 

 

Oasis (123)

59%

 

 

Cargo (120)

59%

 

 

Jessops (164)

59%

 

 

Poundland (530)

59%

 

 

Wickes (167)

59%

 

 

BHS (349)

58%

 

 

TK Maxx (352)

58%

 

 

Peacocks (177)

58%

 

 

Footlocker (114)

58%

 

 

Stead & Simpson (168)

57%

 

 

Burton (178)

57%

 

 

Tesco (1,036)

57%

 

 

Miss Selfridge (118)

57%

 

 

River Island (175)

57%

 

 

Halfords (126)

57%

 

 

JD Sports (336)

57%

 

 

TopShop/TopMan (170)

56%

 

 

Blacks (154)

56%

 

 

Warehouse (104)

56%

 

 

Debenhams (1,207)

56%

 

 

Comet (175)

56%

 

 

Shoe Zone (175)

55%

 

 

Homebase (178)

54%

 

 

Poundstretcher (531)

54%

 

 

Morrisons (356)

54%

 

 

Sports Direct (354)

54%

 

 

Barratts (176)

54%

 

 

Sainsbury's (1,050)

53%

 

 

Currys (177)

52%

 

 

JJB Sports (342)

52%

 

 

PC World (355)

51%

 

 

Focus (180)

51%

 

 

WHSmith (171)

49%

 

 

Currys Digital (177)

49%

 

 

 

 


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