Thompson & Morgan becomes Google Certified Shop

Thompson & Morgan has joined the Google Certified Shops programme.

The trust-building badge aims to put customers at ease and increase sales.

Minimum requirements to join the initiative are as follows:

  • Average monthly order volume over 200 orders per store
  • No restricted products/services
  • Customer support respond within one business day
  • You can provide accurate estimate ship dates for non-backordered items
  • Your store cart pages are not hosted on a separate domain
  • Your checkout page is encrypted, such as only accessed via HTTPS.

T&M marketing services manager Clare Dixey said: "Independent reviews from our customers are extremely important both to us and to reassure our online customers. We are delighted to have won this accolade from Google which measures for the very best in customer services, online experience, reliable delivery and product quality."

Customers get: 

  • Proof of top customer service
  • Promised on-time delivery
  • Free Purchase Protection on orders up to £1,000
  • More confidence when purchasing online

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Sign up now
Already registered?
Sign in

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus

Read These Next

Scaevola

Scaevola

This brilliant summer bedding plant has fan-shaped flowers that give it an elegant look, says Miranda Kimberley.

What the Taylor Review of employment practices means for garden retail

What the Taylor Review of employment practices means for garden retail

Garden centre owners have come down hard against zero-hours contracts following the release of "Good work: the Taylor review of modern working practices".

Is garden centre pricing becoming more competitive?

Is garden centre pricing becoming more competitive?

Good sales this year appear to have masked the continuing pressure on pricing strategies this year as online offerings and exchange rates make their presence felt.


Follow us on:
  • Facebook
  • LinkedIn
  • Twitter
  • Google +
Horticulture Jobs
More Horticulture Jobs

Horticulture Week Top 100 GARDEN CENTRES

Our exclusive ranking of garden centre performance by annual turnover. 

Garden Centre Prices

Peter Seabrook

Inspiration and insight from travels around the horticultural world
 

Read more Peter Seabrook articles

Neville Stein

Business advice from Neville Stein, MD of business consultancy Ovation
 

Read latest articles