Solus launches web-based ordering system Solus Connect

Solus is rolling-out Solus Connect, a new web based ordering and account management service.

Solus managing director Nick Davies said: "The level of interest in Solus Connect has taken us aback — we have already had several hundred accounts register, and there was a queue of interested customers at our open days when we first demonstrated the system in October.  We all like to be in control of our ordering, and this system gives our customers exactly that."

He continued: "The new website offers our customers a choice of ways to place orders, including using pre-defined buying lists. For example, if certain products are ordered on a regular basis, these products can be saved as a buying list."


An unlimited number of buying or shopping lists can be saved.

At the checkout, the customer can then quickly review their order, see stock availability and prices, and when the order is submitted, Connect then produces an instant order acknowledgement. The order can then be tracked throughout its progress and the invoice viewed when the order is complete.

Solus is also developing some online promotions and offers that will be exclusive to Connect account holders. 

The Connect website is the latest major element of Solus's IT investment programme. 

Nick Davies explained: "We have invested more than £1.5m in new computer systems in the last 18 months, the goal being to deliver and set a new standard of customer service in the industry.  The main system is called One Office and links up all parts of the Solus business to provide greatly enhanced control over stock levels, stock movement and sales forecasting etc. Solus Connect is what the name suggests - the final element that allows our customers to connect directly with this greatly enhanced level of stock, pricing and ordering information."

 Retailers interested in setting up a free-of-charge Connect account can register their interest online at www.solusgl.com.

 

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