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Kossoff On ... Beware of spin and excess information

We are living in a literal and metaphorical world of TMI (too much information).

Kossoff On ... Using Lean tools to build on your terms

There's a dangerous misconception about what Lean is and does. In fact, it's so dangerous - and so common - that most organisations either misuse the system, miss the opportunities, or both.

Kossoff On ... The truth about not being open

When I read the news that the Garden Centre Group (GCG) is potentially being sold by its majority owner, Lloyds Bank, my first reaction was: "Oh, please, GCG management, whatever you do, be honest and open with your employees."

Kossoff On ... Helping business owners be the best

Almost invariably, in my first client meeting I'll be asked: "What experience do you have in our industry?" I'm also, almost invariably, told: "I don't want to hear the same crap from you as I do from other consultants about how great a company we are."

Kossoff on ... Innovation culture

If you want to know what will keep you in business post-new budget year and beyond, it's innovation - and unless you get with the programme now, in all aspects of your business, you're going to be left behind.

Kossoff on ... thriving in an unstable economy

"Fairness for all". "We're in this together". It is easy for politicians elected fewer than six months ago - and who are actively legislating not to have another general election for four-and-a-half years - to talk big about how we all have to sacrifice.

Kossoff on ... doing good when times are bad

When an economic cycle goes down low and long, an interesting social phenomenon occurs - the growth of philanthropic support and activity. It is the same whenever natural disasters occur. When things are bad, people do good. Even when they are not in as good a position as they would like, they still...

Kossoff on ... using the industry's political capital

No matter how they turned out, the election results were never going to make a substantive difference to your industry after its 20-plus-year trajectory in the same direction. It has always been on you to make that difference - and now you can, in a clear, compelling way.

Kossoff on... Trust -- the ultimate commodity

Trust is a make or break for any business. It is a given that if there is no trust between you and your customer or supplier, your business relationship won't last long.

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