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Stein On ... Take responsibility by staying in control

25 Nov 2011 | by Neville Stein

Over the years there have been some fantastic speakers at HTA conferences.

Stein On - Innovation is key to surviving recession

02 Sep 2011

In my last comment column (HW, 22 July), I challenged the received wisdom that garden centres are recession proof.

Stein On ... Hedge against cuts with retail strategy

22 Jul 2011 | by Neville Stein

Recently there has been a ripple effect toppling hard-pressed retailers on the British high street with many well-established names going into liquidation. Focus has shut 178 stores, Oddbins 128 and Kitchens Direct 160. Even chocolate retailer Thorntons is closing some underperforming stores. And the...

Stein On ... Making life easier for independents

01 Jul 2011 | by Neville Stein

Mary Portas, styled by the media as "The Queen of Shops", has appeared in the Garden Retail Power 100 list.

Stein On ... Satisfaction should carry a guarantee

22 Apr 2011 | by Neville Stein

Leon Leonwood Bean, the founder of LL Bean, famously said of his customers: "We are not doing a favour by serving them ... they are doing us a favour by giving us the opportunity to do so."

Stein on ... Stepping up your sales effort

04 Feb 2011 | by Neville Stein

In a question and answer session at the recent Contact 2011 conference, the panel - consisting of Steve Bradley, David Milner of Tyrells and yours truly - was asked: "What will be the key area to work on in your business this year, considering the difficult times ahead?"

Stein on ... entrepreneurial spirit

27 Aug 2010 | by Neville Stein

If you are a friend of mine on the social networking website Facebook, you will know that I have recently conducted a study tour to the USA to review retailing practices. In my opinion, US retailers are the most sales-orientated in the world.

Stein on... Making the most of your assets

27 Nov 2009 | by Neville Stein

A bit of crystal ball-gazing seems to suggest that next year could be one of many challenges.

Stein on... maintaining a good margin

07 Aug 2009 | by Neville Stein

In the past year my travels have not only taken me to my usual haunts (Ireland, Scotland and Poland) but further afield to New Zealand and the US.

Stein on ... strategic relationships

13 Mar 2009 | by Neville Stein

If you have been fortunate enough to visit the delightful market town of Woodbridge you may have noticed that the local traders have adopted an old wartime slogan: "Stay calm and carry on."

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