RHS rethinks top job role

The RHS has scrapped its head of retail, gardens and shows title after failing to find a suitable applicant and re-advertised the position under a new name and job spec, to include more of a "customer service element".

Former RHS committee member David Morley took on the new post in 2014 after moving from John Lewis but the role has been empty since summer 2015.

The RHS advertised the job under the same title in mid-2015 but after shortlisting a group of candidates decided none were suitable, which is the second biggest in the society.

Now the job has been re-advertised as customer and commercial director'.

The job spec says: "Having accountability for all of our Gardens and Shows, including their multi million pound retail and catering businesses, your remit is pivotal to the success of the organisation. The primary objective for this key Leadership Team position is to ensure an inspirational customer journey through our four gardens (soon to be five), extensive portfolio of world class shows including the prestigious RHS Chelsea Flower Show, and multiple cafes, restaurants, shops, and plant centres. 

"We are now looking for someone who is both a leader and a team player, who has experience of motivating and building successful teams, is used to working across a broad and varied portfolio in diverse locations, has longstanding experience of managing a commercial P&L, and is confident of delivering net income in excess of £44 million and net surplus of £5 million.  This is an exciting role and is perfect for a high energy individual who has the passion and drive to constantly improve the way we do things for our customers, gets a buzz in improving the earnings from our Gardens and Shows, loves being out and about, and is inspired by the difference that the RHS and its supporters can make to people, plants and the planet. A love of gardening (on an amateur basis is fine, and Latin is definitely not needed!) and a sense of fun at work would also help tremendously."

An RHS representative said: "The job is essentially the same as the Director of Shows, Gardens and Retail but the title has been slightly changed to better reflect the role, especially the ‘customer service’ element."

Meanwhile former RHS chief horticultural advisor Guy Barter new job as chief horticulturist with the RHS Press Office. His old role is being advertised.

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