The firm has announced plans to focus on employee development and training over the coming year in a bid to strengthen client relationships and enhance its reputation.
Through focusing on staff now, the firm hopes to be able to capitalise on its investment by winning new work. Managing director Clive Ivil told HW: "We now need to really invest in people. The next 12 months will be really important."
The company has set out a timetable of activities to achieve greater engagement with staff. It plans to start with an employee attitude survey in the autumn, with results available in January 2011.
An employee assistance programme will be put in place over the summer, providing a 24-hour telephone counselling service. It will help staff deal with issues such as bereavement, debt, stress and work-related problems.
Quadron senior HR manager Aly Dickinson explained: "Research proves that employees who feel cared for and supported have more energy, work more productively and have less absence. This will impact on our bottom line."
An employee suggestion scheme is also being launched, along with an intranet site and a laptop at every contract site for staff to use.
"We need to listen to what our people say to reap business benefits," added Dickinson. The aim is to identify obstacles that prevent staff carrying out their jobs effectively and to look at where efficiencies can be made.
"We need to concentrate on building on all the positivity, energy and commitment we currently have, as well as make any group that doesn't buy into that change or move on," stressed Dickinson.
The plans were outlined during Quadron's annual seminar, which was held at Farnham Castle in Surrey on 14 April.