Lely launching master service technician programme

Lely UK has announced it plans to introduce a Master Service Technician programme for dealers and service centres.

Machinery technician Lucy Naylor, from Mike Taylor, will follow the Master Service Technician programme.
Machinery technician Lucy Naylor, from Mike Taylor, will follow the Master Service Technician programme.

The programme, which will be introduced this year, is backed by leading manufacturers and award bodies throughout the land-based turfcare and agricultural industries. It will provide a strategic career pathway for those who work for dealers and service centres which are part of Lely's Service Level Agreement (SLA), launched in 2015.

Turf division senior manager David Cole said the move will drive an improvement in customer support standards.

"Just as the SLA benefits the end user by providing a strong standard of service commitment, we wanted to develop a career continuation pathway to benefit the technicians within the dealer network, who will deliver on those commitments.

"We have been working with third party training providers designing modules for our Master Service Technician programme to provide a seamless career path that follows on from level three of the LTA training pathway. Now we can offer a robust career path with Lely acting as a base for all training and assessment."

This announcement coincides with the news that the company has been awarded LTA training to level two and three for five years.

Neil Adams, Lely's head of turfcare training, explained: "By ensuring that staff are appropriately registered demonstrates to the customer the honesty and integrity of our service network technicians and promotes professionalism of the individual and the dealer itself. It's a win-win situation."

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus

Read These Next

Liquid fertilisers

Liquid fertilisers

Foliar feeds are a fast and effective way to get nutrients into plants, Sally Drury explains

Buyers' guide - Polytunnels

Buyers' guide - Polytunnels

Protecting your crops with the most up-to-date structures can help you to secure the best prices, Sally Drury explains.

Kubota RTV-X900 utility vehicle

Kubota RTV-X900 utility vehicle

Follow us on:
  • Facebook
  • LinkedIn
  • Twitter
  • Google +
Horticulture Jobs
More Horticulture Jobs

Are you a landscape supplier?

Horticulture Week Landscape Project Leads

If so, you should be receiving our new service for Horticulture Week subscribers delivering landscape project leads from live, approved, planning applications across the UK.