He told attendees at the HTA conference that high levels of product quality, consistency and presentation were the minimum requirements. There also needed to be transparency at all levels in the supply chain on ethical and sustainable grounds.
Sansome said: "We expect excellence in service - we want deliveries on time, in full, with accurate paperwork and someone at the end of the phone so we can get answers to problems. We want it at the lowest possible cost but we also want to build long-term partnerships."
Homebase has been working with bedding suppliers to find off-season plants that utilise space in nurseries and spread the costs.
Suppliers also needed to be able to recognise what customers want. "We expect suppliers to be aware of what customers think of the product and what they could do better in order to improve it."