Homebase goes for Quail digital headsets

The new Homebase DIY superstore in Aylesford, Kent is the latest store in the group to install Quail Digital wireless headsets to improve customer service.

Homebase uses Quail Digital headsets - image: HomebaseQ
Homebase uses Quail Digital headsets - image: HomebaseQ

The combination of staff wearing wireless headsets linked with keypads located at help points and cash desks in store is designed to provide a flexible and efficient platform to maximize efficiency and customer service.

The system is designed to enable supervisors and staff with specialist knowledge to keep in constant contact working in every area and department of the shop floor, mezzanine sales areas and garden centre whilst also receiving assistance messages from key pads and help points.

Every department now uses wireless headsets which have replaced radios. The headsets operate hands free, need no belt pack or cables.

Customer service development manager Jon Hamilton said: "Colleagues find the system easy to use and very convenient; it saves a lot of time locating the right team member with the right knowledge, and helps give better service".


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