The withdrawn gas supply was vital in maintaining the tropical conditions found in the gardens. As a result the staff who care for the plants, worth approximately £17m and including 3,000 rare species, required urgent assistance.
Andrews Heat for Hire dispatched a specialist who attended the premises within two hours of the initial enquiry, carrying out a survey and placing an order for 12 ID65 indirect fired heaters.
The Andrews Heat For Hire heaters arrived by 9pm and were installed in two separate green houses. Andrews’ experts remained on site to monitor the temperature in the vicinity and ensure the plants’ well being.
The client, who Andrews would not name, said: "The guys on site were exceptional and did everything we needed and asked. Their response time was fantastic, equipment brand new and the technicians couldn’t have been more professional.
"It’s the first number in my book now so if we have any future problems, I’ll definitely be calling back."
Andrews Sykes regional director Jason Saville said: "We are very pleased to have assisted our client at a time when the establishment required urgent assistance. Proposing and implementing an appropriate rental package within a very short turnaround time had a very favourable outcome and resulted in the continued health of a remarkable collection of rare plants."