GCA members' standards rise

The Garden Centre Association has recently (August, 2015) revealed there were record numbers of members receiving highly commended awards and awards of merit after its annual inspections and these have helped drive standards and profitability.

Some 63 garden centres received a highly commended title and 150 received awards of merit.

Iain Wylie, GCA chief executive, said: "We are absolutely thrilled to see a record number of our members receiving the ‘Highly Commended’ award as a result of their excellent performance in our annual inspections.

"Our members tell us how beneficial the annual inspections are for them. As they don’t know when the inspections will be held it means they are always ‘on their toes’ in order to make sure everything is running to the highest level at all times. This ensures that customer service and retail standards are always of a high quality throughout the important spring trading period.

"If garden centres are scoring 75 per cent or above, as well as increased standards, members will also see increased turnover and profitability, which is a real benefit of being part of the GCA. They can also benefit by using the awards for marketing their centres - in advertising, publicity, social media and on their websites - and this helps generate greater awareness and additional footfall."

In order to receive an award of merit a garden centre must reach 80% or above in any given category in the inspections.

Wylie added: "It is great to see more of our members receiving these awards and this is a clear indication that GCA membership is helping centres to improve year-on-year. Being an award-winning garden centre offers assurance to existing customers and helps to attract new customers too."

The GCA represents nearly 200 garden centres nationwide. Through sharing information and its inspection programme the GCA helps members to achieve high standards in customer service, plant quality and reliability.

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus

Read These Next

Pots and containers

Pots and containers

Superior propagation products can justify extra expenditure by providing precise cell fill, optimum root development and healthy plugs, writes Sally Drury.

Business Planning - Inflationary pressures

Business Planning - Inflationary pressures

How can horticulture businesses respond to Brexit-fuelled inflation? Neville Stein outlines the options.

Garden centre profile: Mappleborough Green Garden Centre

Garden centre profile: Mappleborough Green Garden Centre

Phase two of the redevelopment of the former Badger Nurseries has delivered rapid and impressive results, Matthew Appleby discovers.

Follow us on:
  • Facebook
  • LinkedIn
  • Twitter
  • Google +
Horticulture Jobs
More Horticulture Jobs

Garden retail Top 100 GARDEN CENTRES

Our exclusive ranking of garden centre performance by annual turnover. NEW: 2016 listing just published

Garden Centre Prices

GARDEN CENTRE PRICES w/e 21 September 2016
GARDEN CENTRE PRICES w/e 24 August 2016

Pest & Disease Tracker bulletin 

The latest pest and disease alerts, how to treat them, plus EAMU updates, sent direct to your inbox.

Sign up here