Etesia reminds customers of warranty registration

Turf care machinery manufacturer Etesia is calling on customers to ensure they complete warranty registrations at the time of purchase.

The warning comes following an incident involving a three-year-old ride-on mower which needed repair work, but was not covered because the owner had failed to register the machinery at the time of purchase.

Etesia UK general manager Les Malin said:  "Warranty registration is such a vital part of our customer service – apart from the obvious peace of mind it gives the customer, it ensures a tight working relationship between them and their local Etesia dealer.

"We pay dealers for any repair work they may have to carry out should there be a fault to a machine as a direct result of manufacture, and failure to register at the time of purchase means this whole process breaks down."

He added:  "Above all, we would like to get to know the end-user; it’s the perfect way of making further improvements to our products.

"There are very few faults, but we do need to know about them when they do arise."

 


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