Chessington Garden Centre revamps IT to meet events demand and launch new services

Chessington Garden Centre is using Microsoft Dynamics NAV integrated with point of sales (POS) system LS NAV from The NAV People to underpin its business growth plans.

The new system has enabled the business to launch a garden design, build and maintenance service, deploy a new ecommerce ‘click and collect’ service and host a calendar of events including its Santa’s grotto, which had ticket sales of 52,000 in 2016 and Halloween spectacular which attracted 25,000.

Chessington, which celebrates its 50th anniversary this year, had a number of standalone systems that are now integrated with Dynamics NAV from The NAV People providing a single source of intelligence that has delivered the insight to develop new services and increase revenue. 

A new ‘Click and Collect’ service enables customers to check real-time stock levels and purchase items online for collection in store. The Sana e-commerce web store manages payment and integrates with Dynamics NAV ensuring real-time stock data updates.

Chessington IT manager Tim Hickman said: "Dynamics NAV has enabled us to expand our services into new and profitable business areas. The NAV People helped us to connect the standalone systems into a single repository of information that has enhanced forecasting and improved business outcomes. It has been an exciting project however our journey is not yet complete and there are even more plans in the pipeline."

To manage the booking and payment of event tickets, The NAV People developed a booking system that integrates with Dynamics NAV via MobileNAV, an interface optimised for smartphones and tablets. Each ticket is allocated a QR code and the garden centre staff use mobile phones to scan the code and register the tickets at events.



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