Now in its sixth year, the achievement celebrates hospitality businesses that have earned great traveller reviews on TripAdvisor over the past year. Certificate of Excellence recipients include accommodations, eateries and attractions located all over the world that have continually delivered a quality customer experience.
Bents managing director Matthew Bent said: "When my grandparents started growing and selling roses from their front garden in 1937 they established a business that would be built on quality and trust; values that are hugely important to our family business as we have grown over the years.
"Despite our growth we strive to deliver the same exceptional levels of customer service and it is thanks to our fantastic team of colleagues who interact with our customers on a day to day basis that we have achieved the TripAdvisor Certificate of Excellence for a second year running."
TripAdvisor industry marketing vice president Heather Leisman said: "With the Certificate of Excellence, TripAdvisor honours hospitality businesses that have consistently received strong market praise and ratings from travellers. This recognition helps travellers identify and book properties that regularly deliver great service. TripAdvisor is proud to play this integral role in helping travellers feel more confident in their booking decisions."
The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12 month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.