Long-serving grounds staff have helped to keep a big maintenance contractor on the same job for 23 years by rolling out a consistently good service.
Several of the staff at ISS Facility Services Landscaping have been with the company since it first won the contract from Arun District Council, West Sussex, in the late 1980s. Last week, Arun extended the green-space contract with ISS for a further five years.
"A big feature of our success is that a high number of the original key staff are still working on the contract," said managing director Phil Jones. "They have helped ensure stability and shown exceptional local knowledge and contract understanding."
The team looks after 500 parks and open spaces ranging from small pockets of grass to large formal parks, cemeteries, play areas and countryside sites. Tasks include mowing, litter collection, pruning, hedge cutting, sports pitch maintenance, bedding and grave digging.
Jones said ISS and the council worked together to squeeze out efficiencies and cost savings without jeopardising quality. This had delivered 11 Green Flag Awards and numerous silver and silver-gilt awards in South East in Bloom.
"ISS has more than 30 years' experience partnering with public-sector clients to find joint answers to the challenges many face today. The key is communication and effective delivery," he added.
Arun's environment councillor Paul Dendle said: "The contract extension will ensure continued quality of service. It is vital to maintain our parks to a high standard to encourage well-being."
23 - Number of years ISS has held the maintenance contract at Arun District Council