How did you get started? After finishing university I began working in Shoots Cafe. After working there for a year as an assistant I applied for the manager's job in the pet department, where I stayed for five years before being promoted to assistant manager of the centre as a whole and, earlier this year, general manager.
What does your typical day involve? I'm called on to do all sorts of things - that could be everything ranging from general management of staff to directly assisting customers and putting out stock on display.
What is the best part of your job? I am a real people person so my favourite aspect of working here is helping customers on a one-to-one basis. I find it very rewarding to still be dealing with many of the same regular, loyal customers that have been visiting the centre since I joined.
And the worst? There isn't a worst part of the job.
What piece of kit can't you do without? Going back to my days in the cafe I'd have to say the coffee machine. The centre's computer system is also indispensable.
How do you relax? I enjoy going to the cinema and out to dinner. I also have three very vocal pet parrots at home and they are constantly vying for my attention.
What does the future hold? Who knows? That's a difficult question to answer, but I can only hope that both the centre's customers and members of staff continue to be happy and satisfied.